Event Details

Join us for our annual half-day seminar.  Recertification credits are applied for. 

Registration the day of the event begins at 8:00am; the program starts at 8:30am.  Please RSVP to rrhrpa@gmail.com before August 27, 2018.  Payment can be made the day of the event  by check or credit card, or mailed no later than August 21st, to (checks payable to RRHRPA): 

RRHRPA is pleased to introduce Laurie Guest as the featured speaker for this year's half-day seminar. 

Laurie Guest

If you look up fun in the dictionary, you won’t see a picture of Laurie. That would be weird. But if you ask any one of the thousands of people who have been in her audiences, they will use the word “fun” to describe both her style and their experience. Laurie is a certified speaking professional, a designation held by less than 12% of speakers worldwide. She is a published author with her book Wrapped in Stillness: A Personal Retreat Guide. With over 20 years of experience in the healthcare field followed by success as an entrepreneur, Laurie speaks from a practical point of view on customer service and staff development. Her ability to blend real-life examples with proven action steps, is the reason over three-quarters of her clients ask for an encore appearance. Laurie is known for her quick-wit and slightly sarcastic sense of humor. She will make your pen move and your mind process ideas that impact the bottom line of your business.

Laurie will present "Life in the Expresso Lane: How to be Smooth, Bold and Balanced in a Fast-Paced World," as well as "Courageous Conversations."

Life in the Espresso Lane:

How to Be Smooth, Bold, and Balanced in a Fast-Paced World

What if you could give yourself an instant pick-me-up by a simple change of thinking – even in stressful times? If you find yourself zapped after encounters with customers or coworkers, this course offers simple yet powerful ways to instantly become engaged, motivated, and energized. You will learn practical mental “lattes” – ideas you can serve yourself any time you need to get your perk on!
 
This fast-paced, fun, interactive program will give you the tools to blend your own energizer. You will leave with new pep and excitement for the day. After you savor her “cup of sanity” once, Laurie's humor and wisdom will make you want to drink in her ideas daily.

Attendees learn:

• One action to become indispensable at work
• Behaviors to positively stand out from the pack
• The best way to build rapport with others
• Ideas to achieve personal balance in life

Courageous Conversations

Do you ever wish you had just the right words to handle situations at work? Whether you need the perfect words to handle difficult customers, language to deal with challenging staff or simply the guts to say what the boss needs to hear, this session can help.

Known as a courageous communicator, Laurie Guest has spent over 20 years teaching others how to use the right words and phrases to help achieve a desired result. During this highly interactive program you will take common scenarios and learn how to phrase the communication in way that increases your influence with coworkers, customers, or even family members.

After you learn this skill, you'll have less stress, fewer miserable moments, and more confidence. There will be less tension and more cooperation on teams who utilize the tools taught. Plus, it is a laugh while learning atmosphere to join us!

Attendees learn ways to:

• Improve communication between all types of team members
• Build better internal and external rapport
• Create a fun environment and lasting workplace relationships
• Build a team that withstands myriad daily stressors

Please RSVP to rrhrpa@gmail.com before August 9, 2018.