Event Details

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Investigating an Employee Complaint 

You’ve received a harassment complaint from one of your employees – now what do you do?  This is a question every supervisor fears and hopes they are not faced with on the job.  However, at some point you will receive, hear of or observe a situation that will lead you down the road of “what do I do now?”

The EEOC requires employers who receive a complaint or learn of an alleged harassment situation to investigate promptly and thoroughly -  take immediate and appropriate corrective action by doing whatever is necessary to end the harassment, make the victim whole by restoring lost employment, benefits or opportunities, and take the appropriate measures to prevent the misconduct from recurring. 

What you do with the complaint and the action you take is critical.  Furthermore, the investigation part of handling any complaint is considered to be a vital component especially when dealing with harassment in the workplace.

This session will cover the recommended steps for employers to take when a complaint is received.

1. Action required when a complaint is received
2. Identify what must be investigated
3. The timeline for conducting an investigation
4. Goals of an investigation
5. Cover steps and tips for conducting an investigation
6. Key points for a successful investigation